Shipping and return policies for AUF EWIG WINTER

Shipping Info
All orders that contain a pre-order item will ship when the pre-order is ready to ship.

If you're placing an order with multiple items and would like items to be shipped as they are available, it is best to place separate orders for each item individually.

All orders typically get processed and shipped within 2 to 3 business days from our headquarters in Berlin, Germany.
Return Policy
We offer returns for most items within 30 days of receipt of shipment. To initiate a return, please email info@aufewigwinter.de and make sure to include the order number or the email address used to place the order.

In order to receive a full refund:

• Items must be in new condition and returned in proper packaging to ensure resalability

• Clothing must be unwashed and unworn

DEFECTIVE OR DAMAGED ITEMS

In the unfortunate case that your items are damaged or defective upon delivery, please email info@aufewigwinter.de to discuss replacement or refund options. Please include the item name and order number in your email.

DIGITAL GOODS

Due to the nature of digital goods, they are not refundable. Please contact info@aufewigwinter.de if you are experiencing problems downloading your digital goods.

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Shipping and returns